Par Bpraymayer

28 juillet 2013

It has been a long t

It has been a long time since I've had an oil change experience worth writing home about. I was beginning to think that I would have to change my own oil just to avoid being haggled and insulted as I had been at the last few places I tried. Not once was I lectured about coming in more often or told I don't take care of my car as usual (I'm not negligent - most lube shops use it to instill fear and have you pay more money.) Paul seems like a manager-type person who was the man I spoke with the whole time I was there. If there was such thing as a 'carside' manner, he got it right on the money. He was extremely polite and even asked permission to put air in my tires like I was some kind of heiress. I am used to other places either not asking to add air or forgetting to even check them. A lot of places only do it 'by request' - but when they don't communicate with you, how are you supposed to request it? So this place was quite amazing. They showed me my transmission fluid colour to assure me it's in perfect condition. Basically, I would go back there strictly for the customer service, but their prices are reasonable too. I would say they are like any other place but you actually get what you pay for. The owner's name is 'Al' but I never met him. Maybe he will be in on a weekday. I have a $10 off coupon for next time if I take the middle package so that's another incentive to return. I am glad I don't have to figure out how to change my own oil because it isn't easy when you lack the tools needed. They have a coupon right now on he back of Safeway receipts for $8 off. I wish I had known, but it was still worth it. GREAT PLACE TO GET YOUR LUBE ON!

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Par CelesteH848954

23 janvier 2017

They failed to latch the hood of my vehicle after a routine oil change. This resulted in a near death experience on Deer Foot when my hood slammed into my windshield blinding me at 110 km/hr. Al Tole the owner claims no responsibility whatsoever for the damages or the fact that this could have killed myself or others on Deer Foot with me!

Réponse d'entreprise 2 février 2017

The customer's review regarding her hood flying up while driving is an unfortunate incident to be sure.....that happened 2 days after leaving my shop. Video camera's clearly show hood closed and checked to ensure it was locked before leaving the shop. Hood latches are a wear item that vehicle owners need to maintain regularily in order to ensure proper working condition. Truly an unfortunate incident that is in the hands of the Insurance Companies.